Return & Exchange Policy

Return & Exchange Policy – The Bhoo Luxe

Last updated: 04/06/2025

At The Bhoo Luxe, your satisfaction is our top priority. We take great pride in the quality and craftsmanship of our jewelry. Please read our return and exchange guidelines below.

📦 Return & Exchange Eligibility

• Due to the hygienic nature of jewelry, we do not accept returns or exchanges unless:
  • The item is damaged on arrival
  • The wrong product was delivered

⚠️ Damage Reporting

• You must notify us within 24 hours of delivery if an item arrives damaged or incorrect.
• Please send an email to thebhooluxe@gmail.com with:
  • Your order number
  • Clear photos of the damaged item
  • Unboxing clear video

🔁 Exchange Process

• If approved, we will arrange for a replacement or issue store credit.
• Items must be unused, in original packaging, and include all tags.

❌ Non-Returnable

• Custom or personalized jewelry
• Items purchased during sales or promotions
• Gift cards

🚚 Shipping Charges

• Shipping costs are non-refundable unless we sent a damaged or wrong item.
• Customer is responsible for return shipping unless stated otherwise.

📬 Contact Us

For return or exchange requests, please contact:
📧 thebhooluxe@gmail.com

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